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The Device ID (IDFV) is our unique identifier. It allows you to identify for sure the Accengage device profile that represent your own device. In case of test segments it is recommended to use this data as criterion. It is also necessary to get your device information from our application ACCinfos. 

You will find below the methodology in order to recover your IDFV on iOS :

  • Download the ACCinfos application by using the link or scanning the following QR :

(QR code available at this address http://sdk.a4.tl/A4SLogReceiver.html)

If the version of your device iOS 9 or higher, you will have to follow this first step :

Go to Settings > General > Device Management or Setting > General > Device Management (iOS11). You will have to approve the application.

This is a new feature since iOS 9, which increases the level of security on enterprise distribution applications.

  • Then, open ACCinfos application and minimize it.
  • Open your application and let loading. Once you are in the homepage, switch once again on the ACCinfos application.
  • You can recover your Device ID on the line IDFV

The following video explain the whole procedure :

Informations about your app are missing in ACCinfos ?

Since iOS 9, Apple has increased security to allow 2 applications communicate each other. If there is no information in our app ACCinfos, it means some steps are still required. Please refer to our technical documentation about this issue : Recover the SDK data from iOS 9

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